Potential Employees – FAQs
- What are the minimum requirements to be hired?
Applicants must meet all New York State requirements, including being at least 18 years old, legally authorized to work in the U.S., and able to obtain or hold a valid NYS Security Guard License. Strong communication skills, reliability, and professionalism are required. - How do I apply for a position at A&H Security?
You can apply directly through our website, job boards, or by contacting our recruiting team @ Info@aandhsecurity.com – Qualified candidates will be contacted to begin the screening process. - Do I need prior security experience?
Not always. We hire both entry-level and experienced candidates. Prior experience is preferred for certain assignments but not required for all positions. - Do you provide on-the-job training?
Yes, all employees receive site-specific training, along with instruction on post orders, reporting procedures, and company policies during orientation. - How long does the hiring process take?
The process can take anywhere from a few days to 1–3 weeks, depending on licensing status, background checks, and site requirements. - Do you run background checks or drug tests?
Yes. All candidates are subject to background screening and must pass a 10-panel drug test. - Can I apply for multiple positions at once?
Yes. Candidates are encouraged to apply for multiple positions that match their availability and qualifications. - Do I need a security guard license to apply?
You may apply without a license; however, you must be able to obtain one to begin working. Some positions require an active license at the time of hire. - Can A&H help me obtain my security guard license?
Yes. We can guide you through the licensing process and connect you with our affiliated training academy, The School for Asset Protection. - Do you provide fire guard certification training?
Yes. We assist qualified candidates in obtaining the required fire guard certifications (such as F-01 and F-02) when needed for specific assignments. Our affiliated training academy, The School for Asset Protection, also provides Fire Guard classes and test preparation courses. - Can I transfer my license from another state?
New York requires its own security guard license. Out-of-state licenses cannot be transferred; however, prior experience may be considered during the hiring process. - Can I choose my schedule?
We offer a variety of shifts, including day, evening, overnight, and weekend coverage. While we consider availability, scheduling is based on operational needs. - What are the typical responsibilities of a security guard?
Responsibilities include access control, monitoring premises, conducting patrols, responding to incidents, and completing reports. All guards are expected to follow an “observe and report” protocol. - Is a uniform provided?
Yes. Uniforms are provided based on assignment requirements. - Is A&H Security an equal opportunity employer?
Yes. A&H Security Services, LLC is an equal opportunity employer. We are committed to providing a workplace free of discrimination and harassment, and we make all employment decisions based on qualifications, merit, and business needs without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.
Potential Clients – FAQs
- What types of security services does A&H provide?
We provide comprehensive security solutions including access control, foot and mobile patrols, fire guard services, event security, and site supervision across residential, healthcare, shelter, and commercial environments. - Do you offer both armed and unarmed guards?
Yes. We offer both armed and unarmed security services depending on client needs and regulatory requirements. - Do you provide fire guard services (F-01, F-02, etc.)?
Yes. We provide certified fire guards in compliance with FDNY requirements, including F-01, F-02, F-04, and F-80 coverage. - Can you handle large, multi-site operations?
Yes. We currently manage large-scale operations across multiple locations and agencies, with the infrastructure to scale as needed. - Do you provide 24/7 coverage?
Yes. We offer 24/7/365 coverage, including holidays and emergency response. - Are your guards licensed and trained in New York?
Yes. All guards meet NYS licensing requirements and are trained in accordance with state and client-specific standards. - What training do your security guards receive?
Training includes NYS-required courses, de-escalation techniques, incident response, reporting procedures, and site-specific protocols. It also covers handling mental health crises, substance use situations, and other challenges commonly encountered in NYC environments. - Do you provide site-specific training?
Yes. All personnel are trained on post orders and client-specific procedures prior to assignment. - Do you offer field supervision?
Yes. We provide 24/7 field supervisors who conduct site visits, ensure compliance, and support both clients and on-site personnel. - Is A&H Security fully licensed and insured?
Yes. We are fully licensed and maintain all required insurance coverages. - Can you provide certificates of insurance and additional insured endorsements?
Yes. We routinely provide certificates of insurance and can name clients as additional insured as required. - How is pricing determined?
Pricing is based on factors such as location, scope of work, coverage hours, required certifications, and prevailing wage requirements. - Do you offer fixed rates or customizable pricing?
We offer both standardized and customized pricing structures to meet client needs. - Are your rates compliant with prevailing wage requirements?
Yes. We ensure full compliance with all applicable prevailing wage and labor requirements. - How quickly can services be started?
In many cases, we can deploy personnel within 24–72 hours depending on scope and requirements. - Will there be a dedicated account manager?
Yes. Each client is assigned a dedicated point of contact to ensure consistent communication and service delivery, along with an executive point of contact for additional oversight and support. - Do you conduct site assessments before deployment?
Yes. We perform site evaluations to develop tailored security plans and staffing recommendations. - How do you transition from an existing security provider?
We manage a structured transition process, including onboarding, training, and coordination to ensure continuity of service with minimal disruption, and we adhere to all applicable 32BJ regulations throughout the transition. - Can you provide coverage for nights, weekends, and holidays?
Yes. We provide full coverage across all shifts, including weekends and holidays. - How do you handle last-minute coverage requests?
We maintain a roster of trained personnel and supervisors to respond quickly to urgent or short-notice requests, supported by a 24/7 dispatching center to ensure continuous coverage and rapid response. - What happens if a guard calls out?
We have coverage protocols in place, including backup personnel and supervisory support, to ensure no lapse in service. - Do you offer digital reporting or dashboards?
Yes. We utilize workforce management and reporting systems that allow for accurate tracking, reporting, and transparency.
Current Employees – FAQs
- How do I access my schedule and pay information?
You can access your schedule, pay stubs, and other employment information through the eHub employee portal. You may also submit a ticket through Happy Fox at HR@ahsecurity.happyfox.com - Who should I contact for payroll questions?
You can submit a ticket directly to our payroll department through Happy Fox at HR@ahsecurity.happyfox.com - How do I request time off?
All PTO request must be submitted through Happy Fox and approved by your Account Manager who can be reached Operations@ahsecurity.happyfox.com - What should I do if I am running late or cannot make my shift?
You must call the Main Office at (718) 292-3014 and speak to our dispatch team immediately to ensure proper coverage.
- Is there a 24/7 contact for emergencies or urgent issues?
Yes. A&H maintains a 24/7 dispatch center to assist with emergencies, call-outs, and urgent operational needs.
- How do I report an incident?
All incidents must be reported immediately to your supervisor and documented according to post orders and company reporting procedures, this typically includes Lighthouse or Happy Fox depending on your particular site’s requirements. - What happens if my security license is about to expire
You are responsible for maintaining an active license. A&H will provide reminders, but you must complete renewal requirements before expiration to remain on schedule. You can always contact your Account Manager for additional information or assistance in the process. - Are there opportunities for additional training?
Yes. We offer ongoing training, including refresher courses, de-escalation training, and site-specific instruction through our affiliated training programs. - How do I update my personal information (address, phone number, etc.)?
You can update your information through eHub or by contacting HR directly at HR@ahsecurity.happyfox.com - What benefits am I eligible for?
Benefits vary based on your position and union status. Please contact HR or refer to your benefits package for details. - Who do I contact for HR-related questions?
For HR, benefits, or employment-related matters, please contact info@AandHsecurity.com or submit a ticket at HR@ahsecurity.happyfox.com - What are the expectations for uniform and appearance?
All employees must report to duty in full uniform and maintain a professional appearance in accordance with company standards.